I have not received my account information
Check your spam or junk-mail folder first. Most accounts are provisioned within about ten minutes, although an order requiring manual review may take longer. If you still have not received your welcome message, please email support@lizardhill.com or open a support ticket.
What should I do after signing up?
Review the welcome message containing your server, username, DNS, and setup information. Keep it in a secure place for future reference.
How long does DNS propagation take?
Many DNS changes become visible within an hour, but cached records at some providers may take up to 24 hours to expire.
What nameservers should I use?
ns1.lizardhill.comns2.lizardhill.com
How can I upload content before DNS changes finish?
Your welcome message identifies the account and server you can use before the domain begins resolving to Lizard Hill.
How do I change plans or request more resources?
Please email support@lizardhill.com or open a support ticket to request an account change.
What network connectivity does Lizard Hill use?
Our hosting network uses dual-attached, redundant 10-Gigabit connections to our servers.
Can I use SSH or Telnet?
SSH access is available on eligible hosting plans. Telnet is not supported.
Does FTP or email traffic count against a bandwidth allowance?
No. Our current hosting plans do not impose monthly bandwidth limits.
What counts toward my storage allowance?
Website files, databases, email, logs, backups stored within the account, and other account data count toward the plan’s storage allowance.
Does my account receive a dedicated IP address?
Hosting accounts normally use shared IP addresses. Open a support ticket if you have a specific technical requirement for a dedicated IP address.
How do I create a subdomain?
Sign in to DirectAdmin and use Domain Setup to add and manage subdomains for your account.
How do I create a custom error page?
Use the Custom Error Pages feature in DirectAdmin.
Why do I receive a “Relaying Denied” error when sending email?
Outgoing email requires SMTP authentication. Use your full email address and mailbox password, and follow the settings in our email setup guide.
Why is my email login rejected?
Confirm that the username is your full email address and that you selected the server assigned to your account. Test the same credentials in Roundcube webmail. Repeated failures may temporarily block your IP address.
How do I manage catch-all email?
Use the catch-all email settings in DirectAdmin’s Email Manager. A catch-all mailbox can attract unwanted mail, so use it only when necessary.
How do I password-protect part of my website?
Use the Password Protected Directories feature in DirectAdmin’s File Manager.
Where can I view access and error logs?
Use Site Summary / Statistics / Logs in DirectAdmin to view the logs available for your account.
What is my website’s document-root path?
The normal DirectAdmin document root is /home/USERNAME/domains/DOMAIN/public_html. Replace USERNAME and DOMAIN with the values for your account.
How do I change my billing cycle?
Request the change through the client area or by opening a support ticket.
