- I haven't received my account information via email
- Please check your spam mailbox, or email support@lizardhill.com if you haven't received it within 24 hours.
- What do I need to do after signing up?
- An email will be sent to you with your account information and setup instructions.
- How long does it take for DNS to propagate?
- Typically less than one hour, but it could take up to 24 hours for some ISP's
- What are your DNS servers?
- ns1.lizardhill.com
- ns2.lizardhill.com
- ns3.lizardhill.com
- ns4.lizardhill.com
- How do I upload my content before the DNS propagates?
- Instructions will be provided when the account is set up with the account name and server name you can use.
- What do I do if I need more space/email addresses/bandwidth/etc..?
- Please contact support@lizardhill.com to upgrade/change your account.
- How can I change hosting plans or add and remove options to my current plan?
- Please contact support@lizardhill.com to upgrade/change your account.
- What kind of network connectivity does Lizard Hill have?
- We have dual attached 10 Gigabit redundant connections to all of our servers.
- Can I SSH or Telnet into the server to maintain my account?
- SSH is supported, telnet is not.
- Does FTP or Email traffic count toward my monthly bandwidth allotment?
- There are no monthly bandwidth limits.
- Does SQL, FTP or Email count toward my account space allotment?
- Yes, all content stored on our servers counts toward the space allotment.
- Do I get my own IP address for my account?
- No, all accounts are on shared IP's. Email support@lizardhill.com if you have a special case that requires a dedicated IP.
- How do I setup subdomains, ie: jokes.mydomain.com and www.mydomain.com?
- This may be done through your control panel in the domain administration section.
- How do I setup a custom error page?
- This may be done through your control panel under custom error messages
- When I try to send an email through your server, I get a message "Relaying Denied". How do I fix this?
- All email being sent requires authentication. Please refer to our email setup guide in the Knowledgebase
- When I try to check email via POP3, I get a login or password incorrect message. What am I doing wrong?
- Please refer to our email setup guide in the Knowledgebase
- How can I turn off the 'Catch All' email box?
- This may be done through your control panel in the email manager.
- How can I setup password protection on an area of my site?
- Yes, this may be done through your control panel in the file manager.
- How are the error and access logs handled on my site?
- All logs are accessed through your control panel.
- What is the path to my web sites home directory?
- /www/myaccountname
- How can I upgrade my account from Monthly to Annual?
- You may do this through your billing account or by contacting support@lizardhill.com
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