ACCEPTABLE USE POLICY

UNAUTHORIZED USE OF ACCOUNTS

Lizard Hill Hosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "social engineering" (tricking other people into releasing their passwords), password cracking, security hole scanning etc.

Any unauthorized use of accounts or computers by a Lizard Hill Hosting customer, whether or not the attacked account or computer belongs to Lizard Hill Hosting, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

COMMERCIAL ADVERTISEMENTS IN EMAIL AND SPAM

Unsolicited commercial advertisements are not allowed in e-mail, and may result in account suspension or cancellation.

Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Using "instant message software" such as ICQ, AIM, Yahoo Messenger or anything similar to send spam messages are treated identically to email spam and will result in similar action taken against the sender.

Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium.

Upon your first Spam offense your account will be suspended and a fee of $250 will be billed to your account. If customer paid by credit card, they agree to pay this fee as part of the Acceptable Use Policy.

Sites that provide software or services to acquire e-mail addresses by any means other than confirmed opt-in methods, e.g., harvesting addresses from web pages, newsgroup articles, and online directories, or mining addresses using "dictionary attacks" or automated processes for the purpose of deriving e-mail addresses without the knowledge and consent of the owners of those e-mail addresses will be terminated without issuing a refund.

FILE BACKUPS & RECOVERY

Although Lizard Hill Hosting does back up data daily, it is the users responsibility to back up all files. Lizard Hill Hosting's automatic back up system is designed to restore entire file systems in the event of complete disk loss. It is not, however, designed to restore individual user's files. At no time will we be liable for lost data, and if asked to restore files for an individual customer outside of a complete file system failure, we may charge up to $100/hr for the service. Customers who use CGI scripts to maintain file-based databases should take precautions to ensure that data is not lost in the event of a shortage of disk space (including over quota errors), reboots or killed processes. At no time shall Lizard Hill Hosting be liable in the event a customer CGI application fails to take proper precautions and truncates user data, even in the event of a reboot or shortage of disk space.

DISK SPACE USAGE

Your disk space is for your own use only. You may not resell or give away disk space to any third party. Please set your mail software to delete your mail from the server. This will speed up your mail retrieval and will help you avoid excess disk space charges. Mailboxes can quickly grow and consume your disk space allowance if you do not delete your mail from the server. The combined disk space used by databases, email and website files should not go above the limit on your account or your account will be charged at the usual excess disk space rates.

RESOURCE USAGE

Lizard Hill Hosting makes every reasonable attempt to provide an environment suitable for use by its customers for the purpose of an on-line presence, including sufficient bandwidth and CPU resources. Bandwidth and CPU resources are on an open and "first come first serve" basis whereby bandwidth and CPU resources are allocated in order of who requests them first. In this environment, it is possible for a user to consume more than their share of CPU resources and/or bandwidth and therefore impede the performance of the network and servers as a whole, adversely limiting the resources available to other users. Lizard Hill Hosting closely monitors the performance of its systems and network. If at any time Lizard Hill Hosting deems that a user is imposing an unreasonable load on a server or the network (such as an inordinate number of CGI processes), Lizard Hill Hosting may, at its sole discretion, take any action it deems necessary to correct the problem and free up resources for other users, including but not limited to killing processes or shutting down service for an offending user without notice. Processes should not exceed 2% CPU utilization sustained, and peak at no more than 6% for less than 10 seconds. The number of processes run per day should not exceed 3000, which is one process every about 30 seconds. Cron jobs should be limited to running no more than once per hour. Emails sent through our servers should not exceed 1500 per day.

Some specific examples of processes that are not allowed are webproxies, BNC, IRC and chat scripts, bots, anonymous emailers, daemons of any kind, spiders or web crawling robots, portal sites (Yahoo like sites), network monitoring/probing scripts and denial of service (DoS) attack scripts.

ADULT ORIENTED WEB SITES

We do not allow adult oriented websites on our primary servers due to the fact that they are resource intensive. However, we do offer dedicated services specifically for adult oriented websites. Please contact us at support@lizardhill.com if you wish to establish an account for serving adult oriented content.

LAWFUL PURPOSE

Lizard Hill Hosting reserves the right to refuse service to anyone. Customers may only use Lizard Hill Hosting's server for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, material protected by trade secrets, child pornography and satanic materials. Lizard Hill Hosting expressly forbids anyone from using Lizard Hill Hosting's servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way the above, or any other material which we deem to be objectionable. The designation of any materials as such described above is left entirely to the discretion of Lizard Hill Hosting's management.

Your password is considered private and is not to be given out to any third party outside your organization.